if you are disappointed with a premium tool, I would think you owe it to yourself and to the company to complain and give them a chance to make it right. it may be still worth giving them a chance, what does it cost you - 10 minutes to write an email and ask for their help?I'd look elsewhere and save a few dollars
Personally I have a Kurt 6 inch that I bought used from a machinery dealer near San Pedro, and it is excellent. I also bought the swivel base but I rarely use it.