After a little prompting, I decided to shut up and stop being a grumpy old f@@t and let the vendor have a chance to sort it out. Here is the result.
Monday: Called Grizzly and was really pleased with their response. The technical rep checked to see if they had a manual or parts diagram on-line. Nope, none in the box either. So they would pull a new chuck from stock, give it to a machinist to evaluate and call back within 24 hours. Good plan, good response, I'm a schlub for bitching.
Tuesday: No call by 4:00 PM (28 hours) so I called back. They had been really busy, and the machinist who had the ticket was on the phone but they would flag that I had called and if he didn't get back to me before the end of the day, I would hear the next day. Okay, everybody gets overworked and its hard to get everything done on time. They are trying, I'll wait.
Wednesday: No call by 3:00 PM so I called back. They checked the call back log. I was scheduled to get a call tomorrow, not sure what time. Okay, typical support, but they sound cheerful and willing, I'll wait.
Thursday: No call by 3:00 PM so I called back. The job has been assigned to a machinist, but he has made no note in the file and they cannot call him directly so there is another alternative. I can ship it back to them and they will have a machinist see what it needs. How long will that take? It depends on how busy he is!! OR... They can be sure that he will call me tomorrow. Is there a good time to reach me? How considerate!!! What great people!! Oh crap. I'm getting grumpy again.
To make matters worse, today my new rotary table arrived (from Grizzly) and while waiting for the call I was spending my time disassembling, de-greasing, cleaning grit, de-burring, de-rusting and listing the screws that I needed to replace. Soft, slotted heads, with irregular threads. I'll make it work but it will take some time. No problem, I've got nothing else to do but sit around waiting for a phone call.
Jerry