George_Race said:
Attention Mr. Ketan Swali
I am trying to buy 2 sets of the smaller blocks from your company.
So far I am very unsuccessful. All I am trying to do is find out what the exact PayPal price will be for the merchandise and shipping. My invoice, on your web site, showed the price to be a total of 29.67 BPS. When I go to process the payment it says that payment will be processed at the current exchange rate, but does not give a final price that i will be paying with PayPal.
After the third email to your web site information address, all I seem to be getting back is that they cannot give me a price in U.S. Dollars, and to go to the checkout page and pay the amount shown. Unfortunately, the final actual amount in U. S. Dollars is never shown.
I just sent an email with details a few minutes ago asking them to forward it on to someone who can help me. Hopefully it will be brought to your attention.
As model makers, I am certain that there are a lot of builders here on this site that would love to be able to purchase your small blocks. But, you must understand that knowing what we are paying, before the payment is made, is really necessary to keep from being overcharged with any kind of hidden or conversion fees, which we have all seen from overseas sellers.
Thanks for any consideration, I am sure it will be appreciated by many reading this particular string of information.
George
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Having read comments on another forum, I understand that the costs will be expensive to ship these blocks to the U.S. I am not at work at presenting (U.K. evening), so I cant check.
We are unable to directly give you a clear idea of costs in U.S.Dollars. This is controlled by PayPal or your credit card service provider. At present, we only accept payment in Great British Pounds. To get a clear idea of costs in Great British Pounds, you will first need to register on our website with your name and U.S. address and log-in. This way, our website will know you are shopping from U.S., so, after you fill the shopping cart, and proceed to the check-out, the system will automatically calculate shipping costs for you to the U.S.. At this point, if the costs are workable for you (as I understand it from forum posts elsewhere - they are too high), then you can proceed to pay by credit card or PayPal. If too expensive, then you do not have to proceed with the purchase.
When you choose to pay by PayPal or credit card, you are automatically taken away from our website to their secure payment platform. This is to protect your security. We have no access to or control of this process. The rate they will use to calculate the exchange rate is also outside our control.
Note: as a matter of policy, we do not automatically take your payment. We just obtain authorisation. PayPal or the credit card company issue a block on your funds/account for the order amount. We only process the payment if we accept and process your order. However, we are aware that PayPal or the credit card company may indicate that they have already debited your account. At the end of the day, we are only interested in payment in Great British Pounds, and we do not know what rate of exchange PayPal or your credit card company will charge.
I hope this information is of help. You will note from this thread that a group of Australians have got together to do a group purchase, because costs to ship to each individual in Australia is just as expensive as it is to the U.S.. May be if you can get together with others in the U.S., it might be more cost effective.
Ketan at ARC.