My experience with Precision Matthews was not favorable. ... After further argument, this one also returned and on the third try we got a unit that worked. By now, between the closeout price and the two returns I could have purchased one of the much better Taiwan made drives. After trying to decipher the Chinglish instructions for bevel gear backlash adjustment I ended up buying a USA Servo built unit. Pretty much not trusting any China made machines these days; tooling will be looked at with suspicion until finish/runout/etc has been evaluated.
Depending upon how painful the "argument" was, I am actually reasonably impressed that they replaced it twice. Many places would not have. Especially for something sold in that manner. I personally have no experience with the company but everyone I know who has bought from them has been happy. One friend's chuck did not meet spec but he still felt that he got such a good deal that he was happy.
I do agree less likely to have problems with a Servo unit. But they cost considerably more. One can buy rebuilt ones that come with a warranty but they usually are meant as replacements and normally do not have all of the parts necessary for a new install. After you buy the necessary installation kit, the "savings" might not be worth it. My mill had a very old version of a drive that had a non-standard setup so I had to bite the bullet and buy a new servo with the appropriate kit. Import plus stand alone kit was only about $150 cheaper.
Ken