This post is a little retrospective on the DRO display I purchased. So lets be up for front, I was doing this on a budget so cost was a big driver. The HXX DRO was a very good contender on that front. Also a mate has one and from all accounts its doing the business for him. So on that basis it was as good an option as any to go with.
When I got it the manual was bluntly wrong re the keyy needed to access the setup menu and then the manual was completely missing the config info. Hence why I created the videos I did.
I had initial trouble with some keys not working. Eg 1,2,3, divide and a Z-zeroing. However after lots of mucking about with setup menus these started to work. Cool.
This was a temporary situation. They soon stopped working period. So engaged in further discussion with the supplier an HXX factory store on AliExpress. I had already been asking questions on the setup front and politely pointing out some errors/omissions in the manual. So to head off any confusion in the opening we have a problem Houston message I provided a clear picture with annotations showing the keys that didnt work. I also did a video so that there was NO possible ambiguity and sent this to the contact I had already being dealing with.
Now you are probably thinking heres the punch line where its all going to go wrong. Well no, Im going to buck the internet trend we all seem to see on so much social media and provide praise.
Scenery Lou at HXX asked only a couple of reasonable questions and without me even prompting for it in any shape or form offered to ship a replacement unit. Honestly I have had more hassle getting warranty honored by local suppliers than this. Very happy and pleased at the customer focus, especially since its not a bulk order with a large buyer. More over the replacement came via DHL and was delivered within 3 days of shipping out of Malaysia! Now in all cases this experience depends on who you deal with, hence why I call out the individual not just the company. Although company policy/rules clearly support such behavior.
The upshot being I have a new unit installed, its working beautifully. Fingers crossed it holds. Like any electronic unit they tend to fail fast or last close to forever if looked after.
A bit of a ramble but perhaps interesting and a reminder to us that customer service is still alive and well even via the faceless medium of the internet and offshore buying/selling.
Cheers,
James.